- If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at return@banarasilibaas.com mentioning your Order ID. The replacement will be issued to you with no additional cost
- Shipping and COD charges are non refundable
- If you have to cancel an order, please do so before your order is shipped
- If you cancel your order before it has been shipped, we will refund the entire amount
- The shipping charges for sending the products back has to be borne by the customer