Shipping & Delivery

  • Products will be delivered throughout India within 5-7  working days.
  • We apologize for any inconvenience caused, but at this time we are currently only shipping our products PAN India.
  • We value all of our customers and appreciate your understanding while we work on expanding our reach in the future.
  • These timelines may be affected due to current situations.
  • At Banarasi Libaas, all of our domestic shipment are insured against loss or theft, providing you with the peace of mind.
  • We are pleased to offer free shipping on all products. This is a great way to save money and get your items delivered quickly and conveniently.

Return & Exchange

  • If you have received the product in a bad condition or if the packaging is tampered, please refuse delivery of the package. Kindly mail us at mentioning your Order ID and also attach an image of the received product for our reference and further investigation into this matter. We value your satisfaction as a customer above all, so we will do our best to resolve the issue quickly and efficiently for you.
  • We understand that it can be disappointing to receive a product and not be completely satisfied. However, please note that shipping and COD charges are non refundable but only exchangeable.
  • If you are not satisfied with your purchase, please contact us within 7 days of receiving the shipment by sending an email to along with your Order ID and images of any defects in the product. We will do our best to provide a solution for you or refund the amount of that product as quickly as possible.
  • We understand that sometimes circumstances can arise where you may need to cancel an order. To ensure that your refund is processed in a timely manner, please make sure to cancel the order before it has been shipped. If you face any issues with cancelling your order, please contact us immediately at or +918881040511 and our team will be more than happy to process the entire amount as a refund for you without any hassle.
  • If you cancel your order before it has been shipped, we will refund the entire amount.
  • If you have cancelled the product after shipment, please be aware that our team will perform a quality check on the returned products. Please note that any refunded amount to you would only cover the cost of your purchase and not include shipping charges.
  • Incase we do not have pick up service available at your location, you would have to self ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.
  • If you do opt for a credit note, you cannot en-cash it later.
  • The items should be unused and unwashed for hygiene reasons.
  • The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
  • Sarees with fall and edging would not be accepted for return or exchange.
  • Customised products cannot be returned or exchanged.
  • Return/Exchange request that are not raised within 7 days of receiving the product would not be accepted.
  • Alterations would be done only once for the blouses or customised orders, if needed.
  • If you need any further alterations, the alteration and courier charges would have to be borne by the customer.
  • We thank you for understanding this policy.